1、Dear Friends,We are so honored to be your supplier.In order to establishingour first cooperation, we will offer a 5% off on this order.Discounts alreadymade, what you need to do is just pay for it directly.Thank you and bestregards。

2、Dear friends,Thank you for your order.But it seems that the order had notstill pay it.If there is anything I can help you, such as price, size, coloretc.Please feel free to contact me. In terms of payment is confirmed after,Wewill deal with the order and shipment public as soon as possible. Thank you!

3、Dear,I give you a discount about this order,hope you will like it.And assoon as you make a payment.I will send it ASAP.Please don't worry.If you haveany problem about this product or others.I am pleasure to help you to solve withthat。

常见话术有哪些?

1.打电话(尺码错误)--客户自己测量了尺寸发现与网站上描述的不同

Hello,this's Richer from AliExpress,are you free to talk about thedispute?

I see you bought a jacket in our store,and open the dispute,you measured thebust and say it's wrong in the website.I think maybe the tailor gave us thewrong size information.

could you cancel the dispute?I want to know if you can wear it or not,if youcan't wear it,is there any body could wear it,like your colleagues, friends orbrothers.if you can sell to them,I will give you some discounts about thejacket,and you can buy again.what do you think?could you accept it?

Ps:重点是转移话题，不要一直纠纷是否真的错误了，因为有时候我们是代销的产品，并没办法拿到实际的样品进行测量，主要是问他能不能穿，不能穿可以给他朋友或者同事，然后引导他再买一次，给他些折扣。

2.打电话(货物在途中)--单号一直停留在某处没有动

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

you open the dispute because the package is still on the road,I think youalso know we actually sent it out by express,just the speed of express is veryslow this period,I got other customer' message the same as your situation,wecould extend time for you until you get the package,and let's together followthe tracking number,if I have any new information,i'll let you know at the firsttime.

Ps:中国邮政的速度大家有目共睹，有时堵起来2个月都卡着不动，这种情况主动提出延长收货时间，跟他一起关注物流信息。

3.打电话(无法查询单号)--单号刚填上去就说查不到信息

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

you open the dispute because you can't check any information of the trackingnumber.I checked it this morning and see it has already arrived in Orenbury,thecustoms clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,itreally has a bad affection to our store,we'll appreciate it and grateful foryou.

Ps:很多时候都是我们刚填上单号顾客就开始查，查不到信息就提纠纷，这种情况就是把自己的查询结果告诉给他。

速卖通因为是一个跨境电商平台，因此也对客服的要求很高，需要各位懂得多国的语言，这样才能够更好的沟通促进成交呢。

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